One of the great things about retractable screens from Retractable Screens of Hawaii is they need minimal maintenance. As the screens are retracted when not in use, they stay in their housings during wet and cold months. We would recommend cleaning the screens once or twice a season to eliminate any small dust particles in the mesh. You can clean our retractable screens with mild detergent and water, and gently wipe them off. Or you can call us, and we’ll come and do a full service for you to set you up for the season.

Although they are very durable, accidents do occasionally happen. The mesh can be replaced and most of the parts can be repaired or replaced. Just give us a call and we’ll make sure the screen is up and running again very quickly.

For service call us at 808.960.6000 or contact us online.

Maintenance Tips

Proper maintenance guidelines below will ensure years of worry free service for your screens. Phantom is committed to providing the best possible customer care and attention to you before and after your purchase. At all times, Phantom is committed to following these service guidelines.

Watch this video for some great maintenance tips, and some additional tips below :

Here are some additional tips:

• Screens should be retracted into protective storage housing when not in use.
• Spring loaded systems may retract suddenly. Do not push the mesh to release the magnet or latch. A safety feature releases the slide bar if the mesh is lightly bumped. Continual abuse will affect operation. When rolling the screen into the housing, ensure the mesh rolls evenly. Retracting the product with creases in the screen can cause wrinkles.
• Motorized screens should be watched during operation. Objects left under a motorized unit can prevent the unit from lowering. If this happens, lift the slide bar up manually, remove the obstacle, and lower the slide bar. If it does not extend to a level position, use the remote up button and roll up the mesh until the slide bar is level. Stop the unit, and then lower it.
• Interruption of power can affect motorized unit operation. Ensure that power is still getting to the unit by checking circuit breakers and ground faults for resetting. Remotes (in wall and handheld) have a limited battery life. If the remote light does not come on when the buttons are depressed, the battery is exhausted.
• Insect screens are intended to provide reasonable insect control and are not intended to provide the retention and/or security of objects, animals or persons inside or outside your dwelling.
• Ensure tracks are kept free of dirt and debris which may cause the screen to perform poorly. Cleaning the tracks and lubricating them with Phantom’s greaseless silicone spray can restore smooth operation.
• Mesh fabric, housing tracks and slide bar can be cleaned with water and a soft brush but not with a pressure washer. A mild detergent like dish soap can be used, but do not use chemicals. After cleaning the mesh, allow it to dry before rolling it back up into the housing.
• It is normal for the mesh to “sail” in certain windy conditions. This may cause the mesh to pull out of the track, however when the wind subsides the mesh will return against the track.
• Motorized units should be retracted in winds in excess of 25 mph. Wind load may affect the ability of the unit to extend or retract. The screens should never be used solely for the purpose of a wind break.